Wednesday, September 29, 2010

Pay via Online Banking

Who will use this payment facility?
Customers who wish to make bookings via Firefly Call Centre and make payment by cash.
How can customer make cash payment after the booking?
Customers can make payment via online banking at the following banks:
Ambankwww.ambankgroup.com
Bank Islamwww.bankislam.com.my
How is the booking process done?
Customers can inform Firefly Call Centre that payment will be made in cash via Online Banking during the booking process. Firefly Call Centre will put the booking on hold and provide the customers with their booking reference (e.g. A55TSA).
Firefly Call Centre: +603 78454543 between 8am to 9pm daily.
What are the terms and conditions on the booking?
The booking must be made at least 5 days before the travel date. Firefly will hold the booking for 48 hours only; customers can make payment via online banking within 48 hours. This payment method is only applicable for non-promotional fares.
What if a customer does not make payment after 48 hours?
Firefly’s reservation system will automatically cancel the booking.
What if a customer still wants the booking after 48 hours?
A customer will need to make a fresh booking, charged at a different fare and subject to availability.
Is there any charge for this service?
Yes, a service charge is payable to the bank.
AmbankRM0.80 Per Transaction
Bank IslamRM1.00 Per Transaction
Will the customer get a receipt after payment?
Yes, bank will return a transaction reference as receipt.
Will the customer get a booking confirmation from Firefly after the payment?
Yes, Firefly will send the customer the itinerary via email on the next day.
What if the customer has paid a different amount than the required payment?
If it is a short payment, Firefly will notify and advise the customer to make payment for the outstanding amount.
If it is an over-payment, Firefly will place the extra amount into a credit shell where the customer can use it for future bookings.
What if the customer wants to cancel the booking after making payment?
All Firefly bookings are not cancellable nor refundable.
Who can customer call for more information regarding this service?
Customer can contact Firefly Call Centre at +603 78454543 between 8am to 9pm daily.

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